At the Hôtel Villa Eiffel Mademoiselle, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book a stay with us.
1. Collected information
We may collect the following types of information:
Personal Information: name, email address, phone number, billing information, customer preferences.
Booking Details: room type, dates of stay, number of people, special requests.
Technical Data: IP address, browser type, device type, pages viewed on our site.
Cookies: we use cookies to enhance your experience and analyze site traffic. You can disable them via your browser settings.
2. Use of information
Your information is used to:
Process bookings and manage your stay
Communicate with you regarding your booking or requests
Send promotional offers and updates (only with your consent)
Improve the performance of our site and services
Comply with legal obligations.
3. Information sharing
We do not sell or rent your personal data. We share your information only with:
Trusted service providers (e.g., payment processors, booking platforms)
Public authorities when required by law
Our internal team to ensure quality and personalized service
4. Data Security
We implement appropriate security measures to protect your personal data against any unauthorized access, alteration, or disclosure. However, since no online system is completely secure, we cannot guarantee absolute security.
5. Your rights and choices
You have the right to:
Request access to your personal data
Request correction or deletion of your information
Unsubscribe from our marketing communications at any time
6. Links to third-party sites
Our site may contain links to third-party services (e.g.: TripAdvisor, booking engines). We are not responsible for the privacy practices of these sites.
7. Updates to this policy
We may change this Privacy Policy from time to time. Any updates will be posted on this page with the new effective date.
